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Telephone English

May 19, 2017 @ 8:00 am - 5:00 pm

Course Objectives

  • Learn to communicate more effective on the phone while making or receiving calls. While making a call for getting information, arranging to meet, leaving a message and providing feedback are important that it is done professionally.
  • Learn to take a call is even more crucial and we will cover areas of taking a message, handling feedback, providing support while always leaving the impression to the caller that you are friendly and polite.
  • Provide a good overview for a call center environment

By the end of the course, participants should be able to:

  • Converse effectively with the right pronunciation, speed and clarity over the telephone with either a customer, vendor, colleague or friend.
  • Essential skills in telephone etiquette and able to communicate, taking or leaving a message, established a reason for the call, asking the caller for repetition or clarifying and ending a call.
  • Make everyday phone calls like booking a hotel, restaurant and transport. How to respond to any caller that have a telephone or line problem, recording a voicemail using phone menus.
  • Utilized telephone skills to make a phone call more pleasant and productive like sounding friendly and polite with small talk. Telephone manner is important even if the call is informal or formal.
  • Skills in calls with a customer /colleague in making appointments, inviting people or even confirming an arrangement. Making or apart of a conference call on how to communicate.
  • Making a commercial phone call like placing an order or solving problems are express in this course. Handling feedback and provide feedback with selling skills on the phone are covered.


May 19, 2017
8:00 am - 5:00 pm
Event Category:


+604 261 4257


245, Lebuh Victoria
Georgetown, Penang 10300 Malaysia
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+604 261 4257